FAQ

Bluebird jewellery is designed and made by me in Switzerland in small batches. Some pieces are one of a kind, while others may return in small numbers when the materials are available.

Very close, but natural materials are never perfectly identical. Stones and pearls can vary slightly in colour, veining, shape and surface, and small handmade details may also differ from one piece to another. I see those little differences as part of what makes each piece individual.

Many Bluebird pieces combine Silver 925 with natural stones, pearls, ribbon, cord or silk thread. The exact materials are listed on each product page, because every design is a little different.

Please have a look at the material information on the product page and feel free to contact me if you have a known sensitivity. I prefer not to make one blanket promise for every piece, because materials differ between designs and skin sensitivities are very individual.

Gentle care goes a long way: keep pieces away from prolonged water, perfume, cosmetics and household chemicals, and store them separately in a dry place. For material-specific advice, see the Jewellery Care guide.

No. You can check out as a guest, so there is no need to create an account first.

At checkout you can currently pay with TWINT, PayPal and supported debit or credit cards. The exact options available to you are shown during checkout.

Please contact me as soon as you can. If the order has not yet been dispatched, or work on a custom piece has not started, I will always check what can still be changed. I cannot promise that every change or cancellation will be possible once preparation has begun.

If gift preparation is available for the piece, you can select it on the product page. If you have something specific in mind, send me a message before ordering and I will let you know what is possible.

Bluebird is a small, growing jewellery studio based in Switzerland, so for now standard online shipping is available within Switzerland only.

If you live elsewhere and would love to order a piece, please get in touch. I will be happy to look into the options for your country and let you know what may be possible.

Swiss Post Economy is CHF 9 and Swiss Post Priority is CHF 12. Orders from CHF 150 receive free Swiss Post Priority shipping.

Most orders are prepared within 2-5 business days after payment confirmation. If a piece needs a little longer, I will make that clear on the product page or contact you directly. Custom-made pieces follow the timing agreed with you individually.

Yes. Swiss Post Economy and Priority parcels can be tracked. Once your order is on its way, I will send you a dispatch confirmation with the tracking details.

Each piece is handmade and Bluebird is still a very small studio, so I do not currently offer general returns simply because you change your mind. If you are unsure about size, colour or another detail before ordering, please contact me first. I am always happy to help you decide.

Please let me know as soon as possible and include your order number, a short description and clear photos. For visible transport damage, it helps if you contact me within 7 days of delivery, but this is a practical request rather than a limit on any mandatory rights you may have.

I will review the situation with you and confirm the most appropriate next step. Please do not send anything back before contacting me first.

If a clasp becomes loose, a component breaks or something else does not seem right, send me a message with a photo. I will have a look and let you know whether a repair or another solution may be possible.

Yes, where the design and available materials allow it. On the Custom-made page you can choose a shop piece to adapt, use another piece as inspiration or start with a completely new idea.

Sometimes. Because I work with natural stones, pearls and small batches, the exact same materials may no longer be available. Send me the piece you have in mind and I will tell you whether I can recreate it closely or suggest something with a similar feeling.

Start by telling me what you have in mind and, if relevant, select a Bluebird piece as a reference. I will then look at the idea with you and confirm what is possible, the expected timing and the price before any work begins.