Terms & Conditions

About these terms

These Terms & Conditions apply to purchases made through the Bluebird by Joanna online shop. Bluebird by Joanna is operated by Joanna Rekas in Birmensdorf ZH, Switzerland. Full contact details are available in the Impressum.

I have kept these terms as simple as possible. They explain what you can expect when you place an order and what I ask from you in return.

Products & availability

Bluebird jewellery is handmade in small batches. Natural stones, pearls and handmade details can vary slightly in colour, pattern, shape and surface. These natural differences are part of the individual character of the piece.

I do my best to keep product information and availability accurate. If a piece becomes unavailable after you place an order, I will contact you as soon as possible and either suggest an alternative or refund the affected amount.

Ordering & contract

Before placing an order, you can review your cart and checkout details and correct any errors. The final order or payment button submits a binding order.

• Select the piece you would like to buy and add it to your cart.
• Review the products, prices, shipping option and your contact and delivery details.
• Accept these Terms & Conditions and submit the order using the final order or payment button.
• You will receive an electronic confirmation after the order is submitted.

The contract is concluded when Bluebird accepts your order, normally by sending the order confirmation email. If I cannot accept an order, I will let you know and any payment already received for that order will be refunded.

Prices & payment

Prices are shown in Swiss francs (CHF). The product price and any shipping charge are shown before you submit the order.

Payment is due when the order is placed. The payment methods currently available are shown at checkout and may include TWINT, PayPal and supported debit or credit cards. Payment processing is handled by the relevant payment provider.

If a refund is due, it is normally returned to the original payment method.

Shipping & delivery

Standard online checkout and delivery are currently available within Switzerland only. Most orders are prepared within 2-5 business days after payment confirmation.

• Swiss Post Economy: CHF 9, usually delivered within 2 working days after dispatch.
• Swiss Post Priority: CHF 12, usually delivered on the next working day after dispatch.
• Orders from CHF 150 receive free Swiss Post Priority shipping.

Delivery times are service targets rather than guarantees. Full practical details are available on the Shipping & Returns page.

If you live outside Switzerland and would love to order a piece, please contact me before ordering. I will look into what may be possible for your country. Any international sale is discussed individually and may require additional conditions before the order is accepted.

Returns, defects & refunds

Swiss law does not provide a general cooling-off right for ordinary online purchases, and Bluebird does not currently offer general returns simply because you change your mind.

If an item arrives damaged, incorrect or appears defective, please contact me as soon as possible. For visible transport damage, it helps if you contact me within 7 days of delivery, but this is a practical request and does not shorten any mandatory rights you may have.

For new consumer goods, Swiss law provides a two-year limitation period for claims relating to defects, and Bluebird does not shorten that period. Depending on the circumstances, the solution may include repair, replacement, a price reduction or a refund.

Please contact me before sending a piece back so that I can confirm the next step and, where appropriate, the return arrangements.

Custom & personalised pieces

For a custom or personalised request, I will confirm what is possible, the expected timing and the price before work begins. Because the piece is created specifically for you, it cannot be returned simply because you change your mind. Rights relating to genuine defects remain unaffected.

Natural materials may vary from reference photos, and an adapted or recreated piece may not be perfectly identical to the original. Any important difference will be discussed with you before the work is confirmed.

Care, normal wear & liability

Please follow the care guidance for your piece. Normal wear, natural changes in materials and damage caused by improper use, accidents or unsuitable care are not treated in the same way as a defect that was already present when the item was supplied.

Bluebird remains responsible to the extent required by Swiss law. Nothing in these terms excludes or limits liability where such a limitation is not legally permitted.

Privacy, applicable law & changes

Personal information is handled as described in the Privacy Policy.

Swiss law applies to orders placed through the standard Bluebird shop. Mandatory consumer-protection and jurisdiction rules remain reserved.

The version of these Terms & Conditions shown at the time you place your order applies to that order. I may update these terms for future orders if the shop, services or legal requirements change.