Customer care
Shipping & Returns
Every Bluebird order is prepared and packed by me in Switzerland. Here you can find the practical details about timing, delivery and what happens if something is not quite right.
Shipping at a glance
For now, online orders are delivered within Switzerland. I use Swiss Post so that every parcel can be followed on its way to you.
| Shipping option | Price | Typical delivery after dispatch |
|---|---|---|
| Swiss Post Economy | CHF 9 | Within 2 working days |
| Swiss Post Priority | CHF 12 | Next working day |
| Orders from CHF 150 | FREE Priority | Next working day |
Delivery times are Swiss Post service targets and begin once your parcel has been handed over. Very occasionally, delivery can take a little longer.
Preparing your order
Most orders are prepared within 2-5 business days after payment confirmation. I pack every order personally, with care, before it leaves Bluebird.
If a piece needs a little more time, I will make that clear on the product page or contact you directly. Custom-made pieces follow the timing agreed with you individually.
Tracking your parcel
Swiss Post Economy and Priority parcels can be tracked. Once your order is on its way, I will send you a dispatch confirmation with the tracking details.
If anything about the delivery looks unusual, feel free to contact me and I will help you check what is happening.
Outside Switzerland?
Bluebird is a small, growing jewellery studio based in Switzerland, so for now standard online shipping is available within Switzerland only.
If you live elsewhere and would love to order a piece, please get in touch. I will be happy to look into the options for your country and let you know what may be possible. As Bluebird grows, I hope to make the collection available in more places.
Returns and change of mind
Each piece is handmade and Bluebird is still a very small studio, so I do not currently offer general returns simply because you change your mind.
If you are unsure about size, colour, materials or another detail before ordering, please write to me. I am always happy to help you decide before the order is placed.
For orders delivered in Switzerland, Swiss law does not provide a general cooling-off right for ordinary online purchases.
If something is not right
If your order arrives damaged, incorrect or appears defective, please let me know as soon as possible. For visible transport damage, it helps if you contact me within 7 days of delivery, but this is a practical request rather than a limit on any mandatory rights you may have.
Please include:
- your order number
- a short description of what happened
- clear photos of the piece and, where relevant, the packaging
I will review the situation with you and confirm the most appropriate next step. Depending on the circumstances, this may be a repair, replacement or refund. Please do not send anything back before contacting me first.
Custom and personalised pieces
A custom or personalised piece is created specifically for you, so it cannot be returned simply because you change your mind. If there is a genuine problem with the piece or a mistake with the order, please contact me just as you would for any other Bluebird order.
Nothing on this page is intended to limit any mandatory rights you may have under Swiss law.
Need a little help before ordering?
If you have a question about a piece, delivery or anything else, just send me a message. I will reply personally.
